How to redeem your unique voucher code

Step by step process for using your code

  • Visit
  • Add products to the value of the voucher (excluding shipping and alterations)
    E.g for a $100 voucher, add products to the value of $100 or more
  • When you are ready to checkout, go to your shopping bag and scroll to where you see "apply an offer code"
  • Add your unique voucher code to the box
  • Click "Apply"
  • Your order total will be updated (with the discount reflected in the price)
  • Click "secure checkout" and follow the checkout process to complete your order
  • You will be notified via email when your order is confirmed and processed for shipping


My voucher isn’t recognized

Ensure you are typing the whole voucher code in correctly. If it still is not recognized, please contact the partner from which you bought the code to verify its validity.

My voucher is applying the incorrect discount amount

If your discount does not equal the promotional value of your voucher, check the expiry date of the promotional value. Once the voucher promotion period has expired, you will be able to redeem the paid value of the voucher. If the promotional value is still valid, please contact us.

I want a refund on my voucher

If you have not redeemed your voucher with us, please contact the partner from which you bought the voucher to process your refund.

I want to return my order

If you wish to return any part of your order, the voucher discount amount will not be refunded to you as cash. You will receive Charles Tyrwhitt credit to the amount of your voucher value. This will be redeemable via telephone orders only. You are only able to return an order through our online returns process. Unfortunately we cannot receive returns in store.

Terms and conditions

Limit 1 voucher plus 1 gift per customer.

Multiple orders will be cancelled. Entire value of the voucher must be used in 1 order.

No partial redemptions

Valid for US customers’ only

Valid on

Voucher cannot be redeemed in store. Returns will not be accepted in-store.

Voucher cannot be used in conjunction with any other discount code, introductory offer, or other promotion (including cash-back).

Voucher cannot be exchanged for cash Shipping is not included.

Standard shipping takes 7-10 business days from the date of receipt of order confirmation email

Valid on multi-buy offers (ie 4 for $199)

Not valid on gift vouchers, gift boxes or alterations

PayPal cannot be used as a payment method when the voucher is applied to an order.

No Refunds on voucher value. Voucher value will be returned as merchant credit once return is received and processed. Voucher credit can be redeemed via telephone orders only.