Cashmere Scarf - Navy

I am sorry to learn that your cashmere scarves arrived in a less than acceptable manner. At Charles Tyrwhitt, we do our best to ensure that each order leaves our warehouse and arrives to each customer in a presentable fashion. It is disappointing that this was not the case on this occasion. I will be sharing this with our carrier team who are consistently looking for ways to improve the logistics and presentation of our orders. Whilst this cannot always be controlled by us once the parcel is collected by the local postal services, ensuring that our items remain in perfect condition is of terrible importance. I am glad to see that you are pleased with the overall quality of the scarves! I hope that you enjoy wearing these going forwards and thank you for your feedback.