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11 months ago
Frustrated on website with how to do an exchange
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It's always disappointing whenever we see a customer needing to return items and we know it's no-ones favourite thing to do, which is why we have worked hard to implement a simple and straightforward online returns process through ReBound. I'm sorry that your experience was not such a positive one, however, and that we were unable to assist when required. I'll be sure to share your comments accordingly and will review the exchange process to ensure it meets with our customer's needs.