You’ll have to feel this polo to believe it. The jersey fabric is crafted from the finest cotton yarns, which are extra smooth thanks to a special mercerised finish. Mercerised cotton is also more lustrous, durable and less likely to shrink, plus it retains a brighter colour, wash after wash. A clean forward-point collar has a sharp and modern look, and the concealed button-down feature delivers a neat finish.
Hello - I just received my shirts and the blue one has a hole in it. What do I need to do to get this replaced?
Response from Charles Tyrwhitt:
I sincerely apologise for the inconvenience and the difficulty you had in contacting us. I've now arranged for an immediate replacement to be sent to you under order number DF02577741, with an expected delivery date of 30.05.2024. As this is quite unusual and does not meet our standards; it may stem from a manufacturing error. I'm very sorry you encountered a fault with your first order. I've passed your concern on to our quality department to help prevent future occurrences.
A separate dispatch confirmation will be sent once your replacement parcel has been posted. Should you have any follow-up inquiries, please let us know. Your continued patience is greatly appreciated, and please rest assured that we will work to ensure a more streamlined and smoother handling of similar incidents for future improvement.
(5/5)
5 stars out of 5 stars
May 2024
No comment provided.
Allow an extra 4-6 business days for orders with alterations
Basic Shipping $14.95
Delivery in 8-10 business days
Premium Tracked $17.95
Delivery in 5-8 business days
Premium Tracked Express$29.95
Delivery in 4 business days
Hand-picked and shipped from London, UK
You can return any item for up to 6 months.
The only exceptions to our guarantee are:
Goods purchased online and altered by Charles Tyrwhitt, including Monogrammed products, cannot be returned, refunded or exchanged.
Smart Jersey Polo - Blackhttps://www.charlestyrwhitt.com/on/demandware.static/-/Sites-ctshirts-master/default/dwe223c6bb/hi-res/JEP0317BLK_MODEL_FRONT.jpgJEP0317BLKYou’ll have to feel this polo to believe it. The jersey fabric is crafted from the finest cotton yarns, which are extra smooth thanks to a special mercerised finish. Mercerised cotton is also more lustrous, durable and less likely to shrink, plus it retains a brighter colour, wash after wash. A clean forward-point collar has a sharp and modern look, and the concealed button-down feature delivers a neat finish.https://www.charlestyrwhitt.com/us/smart-jersey-polo---black/JEP0317BLK.htmlUSD109.00InStock4.6086