Shipping and returns

What is your mail order guarantee/returns policy?

We want you to love our products as much as we do, and believe you can’t buy better. We’re so confident of this, we offer a full six-month guarantee – no matter what condition the item’s in. You can return it for an exchange or full refund, no questions asked.

Free online returns service

To make this even easier returns can be processed online. Simply log in to your account and follow these steps:

Step 1: Find the items you wish to return from your order history and fill out the online form
Step 2: Print your FREEPOST retuns label
Step 3: Pack and ship your items back to us
Step 4: We will refund or exchange your items as soon as the courier notifies us that they have received it

When does the 14-day guarantee apply?

The only exception to our generous guarantee is when we are on sale.

Delivery timescales

Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.

Country Type Cost Delivery time
Australia
Standard Airmail
$12.95 12 working days from date of order.
Australia Express Service $25.95 Express delivery within 5-7 working days. Your order will be tracked and a signature will be required upon delivery.
US Standard Delivery $9.95 Up to 7-10 business days from date of placing the order. Delivered by USPS. $9.95 if total order $99.99 or less. $14.95 if total order is $100 or over.
US Priority Service $29.95 $29.95 within 3-7 business days from date of placing order. Delivered by OCS.
US Express - Signed for Service $39.95 $39.95 within 2-4 business days from date of placing the order. Delivered by OCS.
Germany Standard $15.95 7 working days from date of order.
Germany Express $20.95 2 working days from date of order.
France Standard $15.95 10 working days.
Rest of Europe Standard $15.95 15 working days.
UK Standard $15.95 Order will arrive 5 working days from date of order.
UK Next-day $20.95 Next-day delivery is available for UK residents only and on order placed before 2pm GMT, and requires a signature on delivery.
Rest of World Airmail $24.95 15 working days.