Shipping and returns

What are your delivery timescales?

Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.

Country Type Cost Delivery time
Standard Airmail
$12.95 12 working days from date of order.
Australia Express Service $25.95 Express delivery within 5-7 working days. Your order will be tracked and a signature will be required upon delivery.
US Standard Delivery $9.95 Up to 7-10 business days from date of placing the order. Delivered by USPS. $9.95 if total order $99.99 or less. $14.95 if total order is $100 or over.
US Priority Service $29.95 $29.95 within 3-7 business days from date of placing order. Delivered by OCS.
US Express - Signed for Service $39.95 $39.95 within 2-4 business days from date of placing the order. Delivered by OCS.
Germany Standard $15.95 7 working days from date of order.
Germany Express $20.95 2 working days from date of order.
France Standard $15.95 10 working days.
Rest of Europe Standard $15.95 15 working days.
UK Standard $15.95 Order will arrive 5 working days from date of order.
UK Next-day $20.95 Next-day delivery is available for UK residents only and on order placed before 2pm GMT, and requires a signature on delivery.
Rest of World Airmail $24.95 15 working days.


What is your returns policy?

We want you to love our products as much as we do, and believe our quality is second to none. We’re so confident of this, we offer a six-month quality guarantee — that even applies to items purchased during the sale. As long as you have proof of purchase (receipt, confirmation email or order no. will all do), then we will replace the item or give you a full refund if the product is not up to scratch.

If you’d like more information on how to return a product, please take a look at the ‘returns’ section of our website. If offline suits you better, then please see the details which are included within the delivery package itself.

All about our FREE online returns service

To make this even easier returns can be processed online. For existing account holders simply log in to your account and follow the steps below. If you do not have an account with Charles Tyrwhitt then you will need fill out the short form on our signup page:

Step 1: Find the items you wish to return from your order history and fill out the online form Step 2: Print your FREEPOST returns label Step 3: Pack and ship your items back to us Step 4: We will refund or exchange your items as soon as the courier notifies us that they have received it
If you have logged your return online then there's no need to call us to let us know your parcel is on it's way.

What are the benefits of signing up to an account?

By choosing online returns, we will be able to process your return much quicker. Instead of the normal 15 business days to reach us and further 48 hours to process your exchange or refund, we will start processing as soon as USPS scans your online returns label.

Not able to use online returns?

Creating an online account only takes a few minutes. You’ll be able to keep track of any future purchases in your customer history, as well as use the online returns facility. In the meantime you can return items to us by using the returns label and information included in your parcel.