Shipping and returns

Last Posting Dates Christmas 2014

* Please note: Our warehouse will be closed on Christmas Day.

Destination Service Last Order date Cut-off date for alterations Carrier(s)
USA Standard Sat 13th Dec Wed 10th Dec OCS
Priority Sat 13th Dec Thu 11th Dec OCS
Express Sun 14th Dec Sun 14th Dec OCS
UK Standard Sat 20th Dec Wed 17th Dec Hermes UK
Next day (Express) Mon 22nd Dec by 6pm Fri 19th Dec Hermes UK/Parcelforce
Germany Standard Thu 18th Dec Mon 15th Dec Hermes
Express Fri 19th Dec by 1pm Tue 16th Dec OCS Express
Australia Standard Tue 2nd Dec Thu 27th Nov OCS Standard
Express Mon 13th Dec Wed 10th Dec OCS Express
Rest of world Western Europe Wed 10th Dec Fri 5th Dec OCS
All the rest Mon 1st Dec Fri 28th Nov OCS

Make gifting easy! Remember you can gift box Shirts, Ties, Knitwear, Polos, Nightwear & Scarves! Simply add your selection at check out.

Struggling to find that perfect gift? Gift vouchers available either paper or email voucher.

More information on Gift vouchers



What are your delivery timescales?

Please find our delivery timescales below. If you have requested any alterations or monogramming, please allow an additional four working days for delivery.

Country Type Cost Delivery time
Australia
Standard Airmail
$12.95 12 working days from date of order.
Australia Express Service $25.95 Express delivery within 5-7 working days. Your order will be tracked and a signature will be required upon delivery.
US Standard Delivery $9.95 Up to 7-10 business days from date of placing the order. Delivered by USPS. $9.95 if total order $99.99 or less. $14.95 if total order is $100 or over.
US Priority Service $29.95 $29.95 within 3-7 business days from date of placing order. Delivered by OCS.
US Express - Signed for Service $39.95 $39.95 within 2-4 business days from date of placing the order. Delivered by OCS.
Germany Standard $15.95 7 working days from date of order.
Germany Express $20.95 2 working days from date of order.
France Standard $15.95 10 working days.
Rest of Europe Standard $15.95 15 working days.
UK Standard $15.95 Order will arrive 5 working days from date of order.
UK Next-day $20.95 Next-day delivery is available for UK residents only and on order placed before 2pm GMT, and requires a signature on delivery.
Rest of World Airmail $24.95 15 working days.

 

What is your returns policy?

We want you to love our products as much as we do, and believe you can't buy better. We're so confident of this, we offer a full six-month guarantee (28 days for Sale items) – no matter what condition the item's in. You can return it for an exchange or full refund, no questions asked.

All about our FREE online returns service

To make this even easier returns can be processed online. For existing account holders simply log in to your account and follow the steps below. If you do not have an account with Charles Tyrwhitt then you will need fill out the short form on our signup page:

Step 1: Find the items you wish to return from your order history and fill out the online form Step 2: Print your FREEPOST retuns label Step 3: Pack and ship your items back to us Step 4: We will refund or exchange your items as soon as the courier notifies us that they have received it
If you have logged your return online then there's no need to call us to let us know your parcel is on it's way.

What are the benefits of signing up to an account?

By choosing online returns, we will be able to process your return much quicker. Instead of the normal 15 business days to reach us and further 48 hours to process your exchange or refund, we will start processing as soon as USPS scans your online returns label.

Not able to use online returns?

Creating an online account only takes a few minutes. You’ll be able to keep track of any future purchases in your customer history, as well as use the online returns facility. In the meantime you can return items to us by using the returns label and information included in your parcel.